Found free AI software-Ai CSAT and 通义听悟-AI
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Ai CSAT是一款基于深度学习技术的客户满意度检测工具，通过分析电话记录自动评估客户满意度。
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Product Details
Product Introduction
Ai CSAT 使用最新的深度学习技术，从客服人员和客户之间的 Dialpad 通话记录中检测客户满意度。 首先，通过我们专有的语音识别技术将通话中的音频转录为单词，以最大限度地提高嘈杂环境中的准确性。然后， 该转录本被输入深度神经网络，该网络根据用于训练的 130 万个匿名呼叫更新约 1 亿个参数，从而做出准确的预测。
Main Function
高级语音识别：将通话音频转录成文本，即使在嘈杂环境中也能实现高准确性。强大的深度神经网络：依靠训练过的 130 万通话记录和 1 亿个参数，能够准确预测客户满意度。客户满意度分析：实时分析客户与客服之间的对话，提供有关服务质量的深入见解。自动化反馈：及时发现问题并改进服务，以提高客户满意度。
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